Saturday, October 31, 2009

Bruce, Our UPS Guy, Changes the World

We get a variety of package delivery people coming to our office building. Most are pleasant, some friendly, but occasionally you get someone who who snaps at you if you ask a question, makes no effort, and leaves you with a sour taste. In that mix is our building’s main UPS guy, Bruce. Bruce is busy and doesn’t waste time fooling around. He is on his UPS mission to get those packages delivered in good time. Yet, every day Bruce changes the world.

Today, as he has in the past, in a brief encounter, he made my world better. I passed him in the hall as he was leaving the building, we exchanged a few remarks in passing and I walked to my office with a smile and more brightness in my day. Probably just about everyone in our building, male/female, young/older would tell you the same thing about even the briefest encounter with Bruce. And when Bruce brings that positive connection to his customers, each of us then meet the people in our own lives with more aliveness and joy. And the ripples continue.

Maybe Bruce does dramatic things in his private life, and maybe not. But when he comes to our building, Bruce is a great example of how you change your world right where you are in what you do each day. Bruce makes the world better every day and with each person he meets on his route by his ever present smile, his bright outlook, his sense of humor, and in the way that he always makes a personal connection even in a 15 second hall passing or a 1-2 minute package delivery. I’m sure there are days that he gets frustrated, that he has personal concerns, or has a disagreement with someone, but he doesn’t let it sour his day or his approach to the people he meets. I think he takes pride in being the UPS guy that he is, and the person he is.

We can all learn from Bruce, the UPS guy. Creating connection, being present to someone, making someone’s day better because of your presence in it, are all done through little things like smiles, attitude, interest, looking someone in the eye when they talk, a personal connection no matter how brief -- and those little things have an even greater impact when done consistently. Bruce has been our UPS guy for a long time and he has brought his bright presence to us from Day 1. THAT is just as important in creating a better world as people who do dramatic big things. And even the big things start with consistent smaller steps.

So think about what you bring into the lives of each person you meet in a day – whether family, friend, co-worker, customer, employee, grocery store clerk, physician, or your delivery person. Think about people you know like Bruce, the UPS guy, what they bring into their days and then ask yourself, "What kind of world do I create each day?

Friday, October 2, 2009

A Man, His Mother and His Wife: In-law Conflict

A recent report about men choosing to stand up for their mother over their wife in conflict made some important points, but also gave information that I think does not adequately consider the nature of conflict. (In-law conflict and troubled marriages by Dr. Terri Apter ) While it is indeed possible to end up with the mother-in-law (or the daughter-in-law) from hell, much of the conflict can be prevented and good skills can help you navigate the rest.

Part of what I did like about the article was the comparison of the neurochemical similarities in parent/child love and early romantic love. Dr. Apter mentions gazing into each other’s eyes and Dr. Helen Fisher’s research on gazing into each other’s eyes has caused her to frequently recommend a 2 minute gaze (without talking) for couples who have ‘lost that loving feeling’.

Dr. Apter also points out what I think is one of the primary fears of the parent that can cause reactive behavior in the parent: “how will my son’s marriage change my relationship with him?” From what I have seen, mothers often have a fear that they will be replaced, that they won’t be ‘needed’ any more, and that they are not going to have time or attention from their son. They fear him 'going away' in some way. The daughter-in-law can be viewed as the reason he will 'go away' and as competition for time and attention, even if on an unconscious level.

One of the examples Dr. Apter gave was woman who tried to talk with her mother-in-law about feeling frozen out of family gatherings and that the mother preferred the son’s ex-wife and it spiraled into a shouting match with name calling (probably on both sides). While I think the example is a common situation, I disagree with what seems to put the problem on men. When the son calls his wife about the names she called his mother (which he could have done in a better way), the wife retorts by telling him he should stand by her (the wife). What Dr. Apter doesn’t say, at least in this article, is that as soon as you give any message that says “you should choose me over your mother/children/family”, you are dead in the water. That is a terrible place to put your spouse or anyone in – choose me against someone else that you deeply love because I’m your wife/husband/partner. Understandably, the husband goes ballistic. As I read it, I thought, “what do you expect”? Of course he is going to get reactive, feeling he is being torn and having to choose his wife over his mother. Dr. Apter label’s it “Cal’s aggressive response" and that it "puts his marriage at risk” I would say that Cal’s reactivity (a response to ‘danger’ in his emotional brain, was not the triggering event. The reactivity had started between his wife and his mother, who both reacted angrily to each other. He adds to the distress, but the inability of each person to talk about difficult things in a respectful, effective way is what puts the marriage at risk.

The next example was a woman who screams at her husband because she felt the mother was rude to her. As she is screaming at her husband, he freezes then leaves the house. He comes back, she starts screaming at him again and he leaves again. The wife’s interpretation is that when she tries to talk to him about his mother, he clams up and leaves. Once again, we have the situation where the wife is reactive -- screaming to the husband and then blaming him because for some seemingly mysterious reason, his emotional brain says ‘danger’ with her screaming at him. Big surprise that he “freezes” and leaves. If she starts screaming as soon as he comes back, why would he not leave again? Dr, Apter does go on to describe the men’s actions as ‘defensive reactions’ in response to perceived danger in conflict. So it is not just the man's issue, it is also and initially, the wife's.

My take on the situations are that they are a normal response to ‘reactivity’. Reactivity is some human version of freeze, flee, attack, threaten, or submit in response to real or perceived danger -- physical OR emotional 'danger’. Blaming, attacking, criticizing, controlling, whining, complaining (which are also reactive expressions to perceived 'danger'0 will nearly always get you some form of 'defensiveness'. Reactivity breeds more reactivity.

Learning to create emotional ‘safety’ is skill to continue building and refining in all our relationships, especially those most important to us.

So how do you create more ‘safety’ in these man, mother, wife hurts, fears and frustrations? While it may vary from situation to situation, I think there are some basic suggestions that can help:

1. When you find yourself hurt or frustrated with your mother-in-law, first look at what that is really about for you. What is the message the mother-in-law’s behavior communicates to you (even if she doesn’t mean it?) (Examples: you aren’t good enough, you are not important, what you need doesn’t matter, etc.). She has probably accidentally bumped into one of your emotional buttons--most likely because of her own fears. (More on that in another blog post!). So one explanation might be that your initial interpretation is true. But maybe that is not at all her intent and what you tell yourself about her words or behavior is more about you. What is another possible explanation for her behavior that comes from a neutral or even positive motive on her part -- even if it is to protect herself?

2. Remind yourself that you have choice in terms of your response, even if it bumped into your button. Stephen Covey says "Between the stimulus and the response is your greatest power--you have the freedom to choose your response. one of the most important things you choose is what you say." How can you respond more from your core values, from the kind of human being you want to be? How can you respond in the most constructive and sensitive way possible, while still being able to express your concerns?

3. Be curious about what might be going inside your mother-in-law’s mind and heart. What might be her fear or concern? How might she feel threatened, even if that is not your intent. Know that a common fear is somehow ‘losing’ her son to you. Find ways to communicate in a variety of ways that you do want him to spend time with his parents/family – sometimes alone and sometimes with you and that you want to be connected to them too. Appreciate to your mother-in-law how important family is to them and how you share that value. If we were to take the first example about mother-in-law inviting ex-wife, think about being in her shoes. Here is likely a former daughter-in-law that they did bond with, that might even be the mother of a grandchild. Many parents tell daughter-in-laws in divorce situations that they will always be part of the family. Maybe she is also worried about the awkwardness of having ex-wife and new wife there together. It would be important for new wife to not criticize that, but to also express her understanding of mother-in-law seeing the ex as part of the family and that while it may be a little uncomfortable for everyone at first, you are hopeful that all of you can move past that. Ask what she thinks might be helpful to ease that tension and also give your ideas. And, reiterate your desire to also become part of the family, even though you are the new kid on the block, so to speak. Express understanding to your man and then in some way communicate it to the mother. Seek to work together, not to complain or criticize. Those situations can be hard for everyone. Ultimately, everyone has to learn to be a grown-up in those situations, even if it is simply to be civil. Talk to your spouse beforehand about what he could do to help support you in that situation and then ask what support he needs from you. Is there a way you both can also help support his mother in those situations?

4. Never, ever, ever directly or indirectly imply that he has to pick you, choose you, or support you against his mother/children/family. Always, always, respect his love for her and seek to find ways to work through tough or awkward situations together in ways that address everyone’s concerns – including his and Mom’s!

5. While it is important for you to build a relationship with your new family-in-law, also recognize that it is important for him to sometimes spend time with them/Mom alone. Encourage him to visit, call (assuming he wants too!). Build your own one-on-one time with Mom. Invite her to help you pick out something, teach you to cook something. Ask her what she has learned in marriage, in life for success. This spending time goes for sister-in-laws too. You are building friendships/family relationships with them. Some of them you will like, some you may not. But do your best. You can only control your own behavior, attitude and approach.

6. Learn good conflict handling skills between you and your husband. If you have an issue with his Mom, say you have a concern and because you know how important family is, you want to find the best way possible to resolve it and you don’t want to put him in the middle. How can the two of you approach it in a respectful, caring way? Never criticize a family member. Even when someone doesn’t have a great relationship with a family member, even if they say negative things about them, they usually don’t want anyone else to say anything bad about them and will become very protective. That doesn’t mean you just swallow your concern. Name the behavior, how you end up feeling, and how you want to find a way to get along and make it work better for everyone involved. Sometimes a sister-in-law that you DO get along with can be a help!

Working through the inevitable hurts, frustrations, fears and misunderstandings of in-laws, and any relationship, is part of our journey toward greater wholeness. We will all make mistakes, but the journey can be just as rewarding as our ideal destination if we are committed to peaceful, caring, respectful honoring of both our own needs and those of others. Always seek ways to address the concerns of both!

Friday, September 25, 2009

Contempt - A Relationship and Joy Killer

Every now and then, either in my personal or professional interactions, I come across someone who has allowed resentment about a person or a situation or events in life to build into something much bigger – contempt. I hate being in the room with it - even if it is happening across the room in a social setting.

Contempt is when you begin to look down on someone, to see them as inferior or worthless and to express it through words or actions. There is an energy with contempt. One sign of contempt can be intentionally saying or doing things to communicate to the other person what a ‘nothing’ he or she is. It will come out in things like name-calling, hostile humor or ridiculing, sarcasm, how you wished you never married/met the person, or even a disgusted look or tone. It sometimes comes out as saying negative things about them in front of other people so others will know how bad he or she is too. This is different from conflict or frustration. It becomes an attitude and habitual way of looking down at the other person, not only their behavior.

A big part of what causes contempt (and resentment) is what you habitually tell yourself about the person and their behavior. You rehearse thoughts and create patterns of thinking by what you tell yourself about people and events. Rehearsing distress not only causes you see more of it and interpret things/people in that light, but it also ‘wires’ your brain to keep going to the same thought.

Contempt is like having a termite colony inside yourself and your relationship(s). It eats at your own outlook and core self and rots your relationship. It is no wonder that the leading researcher on successful marriages and relationships – John Gottman – calls it one of the ‘four horsemen of the apocalypse’. The term is taken from the Christian Bible as forces that wreak havoc and signal the coming of the end of the world. Gottman goes on to say that if contempt, or any of these ‘horsemen’ (the others are criticism, defensiveness and stonewalling), becomes the pattern of handling conflict or distress in your relationship, and you don’t change the pattern, you are likely to divorce -- or just stay miserable and bitter.

Who wants to live with someone who thinks they are worthless? Who wants to live with someone who is bitter and resentful and always seeing you in the worst possible light?

Some things you can do right away if contempt or resentment has taken root in your mind and heart:

  1. Remember what was positive about the person in the first place, what made you want to be with them, what did you like about them and where is that evident now – even if only a little bit?
  2. What are the stories you make up in your head about them, their behavior, and their intent? What might be at least 2 other neutral or positive reasons for the behavior you hate?
  3. How are you adding to the distress and disconnection in the relationship, even if you don't mean to?
  4. You find what you look for. Start looking for the positive. Even if it is a co-worker, look for the best in them.
  5. Imagine what it is like living on the other side of your behavior (as if you were standing in their shoes). How might you or your words or behavior be coming across as uncaring, judgmental, superior, controlling, disconnected, nagging, critical, etc. --- even when you don't mean for it to? Distress in relationships is created by both parties.
  6. When a behavior or statement frustrates you, ask to talk to create something that might work better for both of you. Then, talk about the behavior and the effect it had on you, even if they did not mean for it to. Help them understand what it says to you and what happens to you as a result. Leave out blame and shame. Listen to their concerns and needs about the situation. THEN talk about what would be more helpful to you BOTH in those kind of situations. Think together of how to implement actions that will work better for BOTH of you.
  7. Start changing your own behavior to create more of the kind of relationship you want.
  8. Realize that bitterness, resentment, contempt, criticism and negativity damage you, not just the other person. It kills inner peace and joy in life. Do yourself and your relationship a big favor by stopping yourself from fueling it.
  9. Get help if you need it. (even if you get help, you will still need to do 1-8 on this list!)

Sunday, September 13, 2009

We Need More Civility in ALL Our Relationships

This week I read two Letters to the Editor in my local newspaper that touched on what I wanted to write this week – civility – also known as speaking to and treating others respectfully, whether or not you agree with them. What triggered the topic was the “You lie!” comment shouted out by a Senator during the President’s speech. Civility is not about politics. It’s about respect and how we treat each other as human beings, whether in Congress, at work, in e-mail, or at home – at all times -- and especially when we disagree. If there were more civility in homes, between spouses, partners, parents and children, we would have a much better world.

The first letter published on 9-11 said, “Why should the Congressman from South Carolina apologize? . . . To say the congressman was out of line is ludicrous.”

The letter today reminded us of how we came together as a country after the tragedy of 9-11. We transcended race, political party lines, to face together what had happened. . . “an unusual kindness prevailed”. The writer went on to say that we could use some of that now to address problems in our country. I agree. Focusing on a problem together leads to action, instead of to paralysis.

Right now as I am typing these words, Sen. Olympia Snowe (R) is addressing the issue of civility on Face the Nation while talking about healthcare. When referring to the “You lie” comment, she said it is “Unfortunate and disgraceful . . . brings disrespect . . .I haven’t seen anything like that in 16 years in Congress. To express ourselves is important . . . civility would help us get more done.
Hooray for Sen. Snowe!!! Disagreement can indeed move us forward. Rudeness creates division and protective behavior.

Healthy, respectful, thoughtful disagreement makes often makes our decisions better. We can consider things we may not have thought of. We can address the concerns of more people. But disagreement should be done with the characteristics stated in by Institute for Civility in Government:

Civility is about more than merely being polite, although being polite is an excellent start. Civility fosters a deep self-awareness, even as it is characterized by true respect for others. Civility requires the extremely hard work of staying present even with those with whom we have deep-rooted and perhaps fierce disagreements. It is about constantly being open to hear, to learn, to teach and to change. It seeks common ground as a beginning point for dialogue when differences occur, while at the same time recognizes that differences are enriching. It is patience, grace, and strength of character.

“Civility is claiming and caring for one's identity, needs and beliefs without degrading someone else's in the process.”
...and it begins with us.
So we have to ask ourselves some questions:

What kind of human beings do we want to be?
What kind of relational climate do we want to create?
What do we want to teach and model for our children?

Do we want rude, shouting, disrespectful – like The Simpsons? I know we can do better!!!

What kind of world are YOU creating by YOUR own words, tone, and behavior?

Sunday, August 16, 2009

Affairs & Betrayal of Trust Are NOT OK

Today I saw something on Twitter and the Web that really ticked me off. It was a site designed to connect people who are currently in a marriage or significant relationship who want to ‘discreetly date’ on the side and have an affair – because 'life is short'. Essentially it is telling people not only to have an affair, but to lie and betray the trust of the person they are with. What is just as disturbing to me is that it boasts having 4,320,000 like-minded members!

I often say that I wish every person getting married, or making a commitment to a partner, could sit in my counseling office for 2 weeks and hear and see a few examples of the devastation that happens with affairs. It shatters the spouse or partner, it damages the person(s) having the affair because 90% of them know inside they are out of integrity with their deepest values (even if they are atheists), and it frequently damages the affair partner – both from the integrity issue and because they are often strung along with promises of leaving the marriage/relationship -- all so someone can have his or her cake and eat it to—regardless of the cost to the people they profess love for.

There are many reasons (both internal and/or in the current relationship) for affairs and it usually makes a lot of sense why people have them, although that doesn’t justify them or excuse them. There is also no excuse for pursuing someone you know is already married or in a committed relationship.

If you are unhappy or ‘want more’ or 'something is missing', get help to bring more of what you want and need into your current relationship. Those feelings of desire for someone else or something else can be clues that you need to enliven your current relationship. Sometimes it touches into the person's own fears of deep connection. Sometimes people need help communicating their needs and longings in a way that their partner can hear and understand it – often the partner also is less than happy too! Sometimes they are just oblivious.

This site promoting cheating on the side promotes something that damages the foundations of a strong relationship – trust. Even the so-called polyamorists (people who openly agree to have more than one sexual partner) have a code of honesty and agreement.

Destroying someone’s trust in you and others as a ripple effect-- even non-sexual relationships – is NOT OK. That betrayal of the gift of trust is what hurts the most and it is the hardest to re-build. Encouraging people to do that very thing, as this site does, is more unethical and immoral than the people who have affairs.

If you are tempted to have an affair, or find yourself thinking more and more about someone else in a romantic way, DON’T DO IT! Stop, take stock of what is missing in your current relationship and what you want or need more of, and then begin working together with your current partner to renew your marriage or relationship. It can be a wake-up call for both people and opportunity to make your marriage or relationship more fulfilling for both of you! If you need help, get it. More often than not couples can enliven and renew their love and connection . Don't destroy your own integrity and trustworthiness and the trust of someone you claim to love.

RESOURCES:
Articles:

Are You Going Through a Stage: article on stages of relationships
Affairs: End or New Beginning?

Books:
Getting the Love You Want by Harville Hendrix, Ph.D. and Helen Hunt, Ph.D.
How to Improve Your Marriage without Talking about It by Pat Love & Steven Stosny
Hot Monogamy by Pat Love
1001 Ways to Be Romantic by Godek
Click here for some other relationship books I recommend (Including some about affairs)

  © Blogger template 'External' by Ourblogtemplates.com 2008

Back to TOP